Buttercup Care staff are recruited using strict and stringent guidelines. All staff recruited will come from a health and social care background bringing a variety of skills and experiences, being committed to providing care of the highest standards.
- - All staff complete an application form giving their full working history and two references, one of which will be from their former employer.
- - All staff are required to have an Enhanced DBS check (formerly CRB). DBS stands for Disclosure and Barring Service and is a check that is required of anybody working with vulnerable people. This checks for any spent convictions, cautions, reprimands, final warnings and any other information held by the local police that is reasonably considered relevant to the role of a carer.
- - A full Health Declaration is completed for all staff
CARE QUALITY COMMISSION (CQC)
Paperwork is currently being completed for Buttercup Care to become registered with the CQC, our regulatory body. The CQC has a set of standards, requirements and regulations that all care providers throughout the UK who perform a regulated activity such as; ‘personal care’ have to abide by. They carry out regular inspections to ensure that we provide a service that is ‘Safe’, ‘Effective’, ‘Caring’, ‘Responsive’ and ‘Well-led’.
Once this paperwork is completed we will then be able to provide personal care. For more information please visit www.cqc.org.uk
To ensure that we are providing the best possible care to all our clients. We seek their views, the views of their families and other health professionals as to their levels of satisfaction. We do this by circulating questionnaires at regular intervals. The format of each questionnaire invites feedback, comments and suggestions for improvement. Feedback on the results will then be given to all of those involved and actions on improvements will be taken.